Ubajee Terms and Conditions – Know the Rules

01 Introduction

These Terms and Conditions ("Terms") form the legal agreement between you ("Player", "User", "you") and Ubajee ("we", "us", "the platform") governing your access to and use of the Ubajee online gaming platform available at ubajee.vip. These Terms apply to all games, promotions, payment transactions, and any other services offered through the Ubajee platform.

Ubajee is an online gaming platform designed for players in Bangladesh. We offer a range of games including fishing games, slots, sports betting, Demon Hunter, Win Drop, Voucher games, and Dragon Fortune. All services are provided subject to these Terms, and by using the platform you agree to be bound by them in their entirety.

These Terms should be read alongside our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and Ubajee. We recommend reading all three documents before you register.

02 Eligibility

To register and use the Ubajee platform, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing the platform from a jurisdiction where online gaming is not prohibited by applicable law.
• You must not be a current employee, contractor, or immediate family member of an employee of Ubajee.
• You must not have been previously excluded or banned from the Ubajee platform.
• You must be registering on your own behalf and not on behalf of any third party.

03 Account Registration

Each player is permitted to hold only one account on the Ubajee platform. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited. If duplicate accounts are detected, Ubajee reserves the right to close all associated accounts and withhold any balances pending investigation.

When registering, you must provide accurate and complete information. This includes your real name, a valid mobile number, and any other details requested during the registration process. Providing false information is a breach of these Terms and may result in account closure.

• You are responsible for maintaining the confidentiality of your username and password.
• You must not share your account credentials with any other person.
• All activity carried out under your account is your responsibility, whether or not you authorised it.
• If you suspect unauthorised access to your account, contact Ubajee support immediately at [email protected].
• Ubajee will never contact you to ask for your password. Any such request should be treated as fraudulent.

04 Deposits

Ubajee accepts deposits via bKash and Nagad — the two primary mobile financial services used by players in Bangladesh. All deposits are processed in Bangladeshi Taka (BDT). The minimum deposit amount is ৳100. There is no maximum deposit limit, though large deposits may be subject to additional verification.

• Deposits are credited to your Ubajee account balance promptly after confirmation from the payment provider.
• Ubajee does not charge fees on deposits, though your mobile wallet provider may apply their own transaction charges.
• Only deposit from a mobile wallet that is registered in your own name. Third-party deposits are not accepted.
• If a deposit does not appear in your account within 30 minutes, contact support with your transaction reference number.
• Ubajee reserves the right to reverse deposits made using fraudulent or stolen payment methods.

05 Withdrawals

Withdrawals from Ubajee are processed to the same bKash or Nagad account used for your most recent deposit. This is a security measure to prevent fraud and ensure funds reach the correct person. The minimum withdrawal amount is ৳200.

• Withdrawal requests are typically processed within 24 hours on business days.
• Ubajee may request identity verification before processing any withdrawal request.
• Bonus funds must meet the applicable wagering requirements before they can be withdrawn.
• Withdrawals to third-party accounts or accounts not registered in your name will not be processed.
• Ubajee reserves the right to delay or withhold withdrawals pending investigation of suspected fraud or Terms violations.
• Any winnings generated through the use of exploits, bugs, or prohibited software will be voided.

06 Bonuses & Promotions

Ubajee offers a range of bonuses and promotions including welcome bonuses, deposit match bonuses, cashback offers, voucher codes, and loyalty rewards. All bonuses are subject to the specific terms attached to each promotion, as well as the general bonus rules set out here.

• All bonus funds are subject to a wagering requirement before withdrawal. The specific requirement is stated on each promotion page.
• Only one welcome bonus is available per player, per household, and per device.
• Bonus funds are separate from real money funds. Real money is used first; bonus funds are used once real money balance reaches zero.
• Ubajee reserves the right to withdraw any bonus offer at any time without prior notice.
• Attempting to abuse bonuses — including creating multiple accounts to claim the same offer — will result in account suspension and forfeiture of all associated funds.
• Voucher codes must be entered at the time of deposit. Retroactive application of voucher codes is not possible.

07 Game Rules & Fairness

All games available on the Ubajee platform use certified Random Number Generator (RNG) technology. This means every game outcome is genuinely random and cannot be predicted, manipulated, or influenced by Ubajee, the game provider, or any player. We publish verified Return to Player (RTP) figures for every game in our library.

• Game results are final once confirmed by the system. Disputes based on personal expectations of outcome will not be considered.
• In the event of a technical fault during a game round, the round may be voided and the stake returned to the player's balance.
• Ubajee is not responsible for losses resulting from a player's misunderstanding of game rules. Game rules are available within each game interface.
• Sports betting odds are subject to change up until the event begins. Bets placed before an odds change are honoured at the odds displayed at the time of placement.
• Ubajee reserves the right to void bets placed on events where the result was already known at the time of placement.

08 Prohibited Conduct

The following actions are strictly prohibited on the Ubajee platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Using automated software, bots, or scripts to interact with any part of the platform.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting software bugs or glitches to generate winnings. Any winnings generated this way will be voided.
• Using stolen, fraudulent, or unauthorised payment methods to make deposits.
• Attempting to launder money or use the platform for any illegal financial activity.
• Creating multiple accounts to claim bonuses more than once.
• Providing false identity information during registration or verification.
• Threatening, harassing, or abusing Ubajee staff or other players.

09 Account Suspension & Closure

Ubajee reserves the right to suspend, restrict, or permanently close any account at its discretion. This includes — but is not limited to — situations where a player has breached these Terms, where fraud is suspected, or where account activity raises concerns about player welfare.

• Players may request voluntary account closure at any time by contacting [email protected].
• Upon closure, any real money balance remaining in the account will be returned to the player's registered payment method, subject to verification.
• Bonus balances that have not met wagering requirements will be forfeited upon account closure.
• Ubajee will not reopen accounts that were closed due to Terms violations or fraud.
• Self-excluded accounts cannot be reopened during the self-exclusion period under any circumstances.

10 Responsible Gaming

Ubajee is committed to promoting responsible gaming. We believe that gaming should be an enjoyable form of entertainment, not a source of financial stress or personal harm. We have built a set of tools directly into the platform to help players stay in control of their gaming activity.

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your account at any time.
• Session Time Reminders: Receive notifications after a set period of continuous play.
• Self-Exclusion: Temporarily or permanently exclude yourself from the platform. Self-exclusion takes effect immediately and cannot be reversed during the chosen period.
• Reality Checks: Regular pop-up reminders showing how long you've been playing and your net session result.

If you feel that your gaming is becoming a problem, please visit our Responsible Gaming page for more information and support resources. You can also contact our support team at any time — we're here to help, not to judge.

11 Privacy & Data

Ubajee collects and processes personal data in accordance with our Privacy Policy. By registering an account, you consent to the collection and use of your personal information as described in that policy. We do not sell your personal data to third parties.

• Your data is used to operate your account, process payments, verify your identity, and provide customer support.
• We may use your contact details to send you promotional communications. You can opt out at any time.
• Ubajee uses industry-standard encryption to protect your personal and financial data.
• For full details on how we handle your data, please read our Privacy Policy.

12 Limitation of Liability

To the fullest extent permitted by applicable law, Ubajee shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of the platform. This includes losses resulting from technical faults, service interruptions, or third-party payment provider issues.

• Ubajee does not guarantee uninterrupted access to the platform. Scheduled and unscheduled maintenance may occur.
• We are not responsible for losses caused by your failure to keep your account credentials secure.
• Ubajee's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the claim.
• Nothing in these Terms limits Ubajee's liability for fraud, gross negligence, or any liability that cannot be excluded by law.

13 Changes to These Terms

Ubajee reserves the right to update or modify these Terms and Conditions at any time. When we make material changes, we will notify registered players via email or an in-platform notification. The updated Terms will be published on this page with a revised "Last Updated" date.

Your continued use of the Ubajee platform after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you should stop using the platform and contact us to close your account.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, our support team is available 24 hours a day, 7 days a week. We're here to help and we'll always give you a straight answer.

• Email: [email protected]
• Platform: Use the live chat feature available on any page of ubajee.vip
• Response Time: We aim to respond to all email enquiries within 4 hours.

For issues related to responsible gaming, self-exclusion, or account closure, please mark your message as urgent and our dedicated player welfare team will prioritise your request.