Player Wellbeing

Ubajee Responsible Gaming –
Play Safe, Stay in Control

Gaming at Ubajee is meant to be fun — a way to relax, enjoy some competition, and maybe win a bit along the way. But we know that for some players, it can become more than that. This page is here to help you understand the tools available to you, recognise the warning signs early, and get support if you ever need it. No judgement, just help.

Free player control tools
Self-exclusion takes effect instantly
Support available 24/7
18+ only platform
Our Commitment

Six Pillars of Responsible Gaming at Ubajee

These are the core principles that guide how Ubajee approaches player safety and wellbeing every single day.

Age Verification

Ubajee is strictly an 18+ platform. Every new account goes through an age verification process before any real-money play is permitted. We take underage gambling seriously and act immediately on any reports.

Deposit Limits

Set a daily, weekly, or monthly deposit limit directly from your account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period to prevent impulsive decisions.

Session Time Limits

You can set a maximum session duration so the platform reminds you when you've been playing for a set amount of time. Taking regular breaks is one of the simplest and most effective responsible gaming habits.

Cool-Off Periods

If you feel like you need a short break, you can activate a cool-off period of 24 hours, 7 days, or 30 days. During this time your account is suspended and you cannot log in or make deposits.

Self-Exclusion

For players who need a longer break, Ubajee offers self-exclusion for periods of 6 months, 1 year, or permanently. Self-exclusion takes effect instantly and cannot be reversed during the chosen period.

Reality Checks

Ubajee can send you regular in-session pop-ups showing how long you've been playing and your net win/loss for the session. These reality checks help you stay aware of your activity without interrupting your flow.

Understanding the Issue

What Is Problem Gambling?

Most people who play at Ubajee do so for entertainment. They set a budget, enjoy the games, and move on with their day. But for a small number of players, gambling can shift from a hobby into something that causes real harm — financially, emotionally, and in their relationships. This is what we call problem gambling, and it's more common than many people realise.

Problem gambling doesn't always look like someone losing everything overnight. It often starts gradually — chasing losses after a bad session, spending more time on the platform than planned, or feeling irritable when not playing. Recognising these patterns early is the most important step, and Ubajee is here to support you through that process.

Responsible gaming at Ubajee means giving every player the tools, information, and support they need to make informed choices about how they play. It means being honest about the risks, not just the rewards. And it means treating every player as a person, not just an account number.

Important Reminder

Gambling should never be used as a way to make money, solve financial problems, or escape from stress. If you find yourself playing for these reasons, please use the self-exclusion tool or contact our support team immediately.

Gambling Responsibly — The Golden Rules

  • Set a budget before you play and stick to it, regardless of whether you're winning or losing.
  • Never chase losses. If you've hit your limit for the session, stop. The next session is a fresh start.
  • Treat winnings as a bonus, not as income you can rely on.
  • Take regular breaks. Step away from the screen, stretch, and reset your mindset.
  • Don't play when you're upset, stressed, or under the influence of alcohol or other substances.
  • Keep gaming in balance with your other hobbies, responsibilities, and relationships.
  • Talk to someone if you feel your gaming habits are getting out of hand. There is no shame in asking for help.
For Family Members

If you are concerned about a family member's gambling habits, you can contact Ubajee support at [email protected]. We can discuss options including third-party exclusion requests and provide guidance on how to approach the conversation with your loved one.

Know the Signs

Warning Signs to Watch For

These are common indicators that gambling may be becoming a problem. If several of these apply to you, it's worth taking a step back and using one of Ubajee's responsible gaming tools.

If you regularly deposit more than you planned, borrow money to fund your gaming, or find yourself short on essential expenses like rent or food because of gambling, this is a serious warning sign. Set a strict deposit limit in your Ubajee account settings today.

Chasing losses — continuing to play in an attempt to win back money you've already lost — is one of the most common and dangerous gambling behaviours. It almost always leads to bigger losses and greater distress. If you notice this pattern, activate a cool-off period immediately.

Sitting down for a quick session and looking up to find hours have passed is a sign that gaming may be taking over. Use Ubajee's session time limit feature to set a hard stop, and enable reality check notifications to stay aware of how long you've been playing.

When gaming starts to interfere with your work, family time, or social life — or when you find yourself lying to people close to you about how much you play — it's time to take action. These are signs that gambling has moved beyond entertainment and into harmful territory.

Using gambling as a way to escape stress, anxiety, depression, or difficult life situations is a significant risk factor for problem gambling. If you find yourself turning to Ubajee when you're feeling low rather than for fun, please reach out to our support team or consider self-exclusion while you seek help.

If you feel anxious, irritable, or preoccupied with thoughts of gambling when you're not playing, this can be a sign of dependency. These feelings are real and valid — and they're also a signal that it's time to take a break and speak to someone who can help.
Take Control

Your Responsible Gaming Toolkit

All of these tools are free, available 24/7, and can be activated directly from your Ubajee account or by contacting support.

Deposit Limits

Cap how much you can deposit per day, week, or month. Reductions apply immediately; increases require a 24-hour wait.

Instant Effect
Session Time Limits

Set a maximum play session length. When the timer runs out, you'll receive a notification and the option to log out.

Free Tool
Reality Check Notifications

Receive regular pop-ups during play showing your session time and net balance. A simple but powerful awareness tool.

Free Tool
Cool-Off Period

Take a short break of 1 day, 7 days, or 30 days. Your account is suspended for the full duration — no exceptions.

Instant Effect
Self-Exclusion

Exclude yourself for 6 months, 1 year, or permanently. Takes effect instantly and cannot be reversed during the period.

Instant Effect
24/7 Support Team

Our support team is available around the clock. Contact us at [email protected] for any responsible gaming request.

24/7 Available
Self-Assessment

Quick Check-In: How Is Your Gaming?

Tick any statements that apply to you over the past 30 days. This is not a clinical tool — it's just a way to help you reflect on your habits.

Looking good. You haven't ticked any boxes — that's a positive sign. Keep using Ubajee's responsible gaming tools to stay in control and enjoy the platform safely.
Worth paying attention to. You've ticked a few boxes. Consider setting deposit or session limits in your account, and take regular breaks. If things don't improve, reach out to our support team.
Please take action now. Several of your answers suggest gambling may be causing harm. We strongly encourage you to activate self-exclusion or a cool-off period and contact our support team at [email protected]. You don't have to deal with this alone.

Ubajee's Responsible Gaming Commitment: We will never send promotional offers to players who have activated a cool-off period or self-exclusion. We will never make it harder to set limits than to remove them. And we will always respond to responsible gaming requests within 24 hours.

Play Responsibly
How We Help

Ubajee's Approach to Player Safety

Responsible gaming at Ubajee isn't just a page on the website — it's built into how the platform operates. Our team monitors gameplay patterns for signs of problem gambling behaviour, and we may proactively reach out to players whose activity raises concern. This is not about judging how you play; it's about making sure you're okay.

We train our customer support team to handle responsible gaming conversations with sensitivity and without judgement. If you contact us about a gambling concern — whether it's about your own habits or someone else's — you will be treated with respect and given practical help, not just a list of links.

Ubajee also enforces strict age verification. We use a combination of registration checks and document verification to ensure that no one under 18 can access real-money games on the platform. If we suspect an account belongs to a minor, we will suspend it immediately pending investigation.

We believe that responsible gaming and great entertainment are not opposites. When players feel safe, informed, and in control, they enjoy the platform more. That's good for everyone — and it's why responsible gaming is at the heart of everything Ubajee does.

How to Get Help

Activating Your Safety Tools

All responsible gaming tools at Ubajee are available directly from your account dashboard under the "Responsible Gaming" section. Here's how to access the most important ones:

  • Deposit Limits: Go to Account Settings → Responsible Gaming → Deposit Limits. Choose daily, weekly, or monthly and enter your preferred amount.
  • Session Limits: Go to Account Settings → Responsible Gaming → Session Time. Set your preferred maximum session length in minutes or hours.
  • Reality Checks: Go to Account Settings → Notifications → Reality Check. Choose how frequently you want to receive in-session reminders.
  • Cool-Off Period: Go to Account Settings → Responsible Gaming → Take a Break. Select your preferred duration and confirm.
  • Self-Exclusion: Go to Account Settings → Responsible Gaming → Self-Exclude. Choose your exclusion period. This takes effect immediately.
  • Contact Support: Email [email protected] with the subject "Responsible Gaming Request" for any tool you cannot access yourself.
Your Request is Confidential

All responsible gaming requests are handled confidentially by a dedicated team. Your request will not affect your account standing or be shared with anyone outside the responsible gaming team.

Play with Confidence

Fun First. Always In Control.

Ubajee is built for players who want great games and peace of mind. Register today and enjoy fishing, slots, sports betting, and more — with all the responsible gaming tools you need built right in.

Create Free Account Log In